Payment tools that are good for business

“Everyone’s situation is unique. It is my job to offer you personalized and flexible solutions that go above and beyond the service you’ll get from traditional banks.”

Gonzalo has worked in the financial services industry since 2010. He specializes in providing business financing options and cash management solutions to small business owners, and insists on getting to know members thoroughly so that he has a solid understanding of their needs.

As someone who has dabbled in entrepreneurship, Gonzalo understands the challenges faced by small business owners in wearing many hats and trying to set up a proper business structure. When requested to, he helps members by connecting directly with their lawyers and accountants to work out the fine details, leaving members with more time to run their business.

Languages spoken: English, Spanish, Portuguese, Italian

Areas covered: North Burnaby, Brentwood, Port Coquitlam, Willoughby and South Burnaby

“As a Business Relationship Manager, I seek to understand the nature of your business and offer tailored solutions that will help your business grow.”

Navir is a collaborator with you, providing clear communication and updates each step of the way. By seeking to understand the structure of a member’s business, he provides banking solutions specific to your needs. Navir takes pride in being the first point of contact when it comes to your business banking needs.

Languages spoken: English, Punjabi

Areas covered: Cloverdale, Aldergrove, Abbotsford 

“Everyone’s needs should be listened to and taken care of. I feel rewarded when I see a business growing and performing well, just like all my member business owners do.”

Since 2018, Betty has worked closely with small business owners in multiple industries providing business financing or cash management solutions that help their businesses grow. An active listener, Betty invests the time to understand your concerns, to support, to address challenges, and find the right solution for you.

Languages spoken: English, Mandarin

Areas covered: West Richmond, Fraser, Edmonds, Brentwood

“The key to effective banking is putting the members first. Whether it’s making myself available for urgent queries or going the extra mile to find timely answers, my commitment to supporting my clients is unwavering.”

For the past 14 years, Hetal’s career has been rooted in banking, building camaraderie and supporting local businesses as they grow. She prioritizes building strong relationships with members. Every conversation begins with listening—understanding what members aspire to achieve. This approach allows her to identify tailored solutions that match members’ priorities. Hetal loves meeting new people, learning about their business’ challenges and opportunities, and applying her analytical skills, knowledge, and experience to help members meet and surpass their goals. She strives to provide a 'whole picture' perspective, ensuring members have the insights needed now and for future growth.

Languages spoken: English, Hindi, and Gujarati

Areas covered: Guildford, Fleetwood, Nordel, Murrayville